- Cancellation policy
- Rescheduling policy
- Late arrival policy
- No show policy
- Shipping policy
- Return policy
Refunds will be issued on courses when the request for a refund is more than ten days before the ORIGINAL scheduled course date.
Refunds requests with ten days or less notice from the original scheduled course date will be treated as a reschedule request. Please see above rescheduling policy for more information.
To reschedule your course, visit this page. You are allowed one reschedule, for free, if it is three or more days before your course date. Rescheduling two or less days before a course will have a rescheduling fee assessed. The fees for CPR, First Aid & BLS courses are $25. For all other courses, there is a $50 fee.
We recommend that students arrive to their course 15 minutes prior to the scheduled start. Students will not be admitted to their class 15 minutes after the scheduled start time and will have to reschedule their course. Rescheduling fees may apply.
A student who does not show up to their course and did not notify Saving Chicago CPR before the start of their class will be considered a no show. Students who are considered no shows forfeit their payment for course.
Your student course books will be shipped out via USPS priority mail the next business day after your order is placed. Upon request, a tracking number can be emailed to you. All orders are insured for their purchase price. If your package is not shipped, another book will be shipped out within 48 hours of your notification to Saving Chicago CPR.
Saving Chicago CPR does not issue returns for books, shipping fees or other physical items purchased from us. Please see above cancellation policy for more information regarding course cancellation.
Your privacy is very important to us. Any information we gathered from you will only be used within the Saving Chicago CPR family of companies. We do not store any credit card and payment information. Your information will never be sold to outside venders or companies. Only our credit card processing partners have access to your information in order to complete your transaction.
Collection & Storage
Your Internet domain
Your computer’s operating system.
The links you followed to enter and leave our website
Your IP address
Saving Chicago CPR collects and stores in our database certain personal information provided when you register with us. This information may include without limitation: name, address, email address, and phone number. In addition we may collect your credit card number in order to process your order and collect payment, but your full credit card number is never stored.
We do not ever knowingly collect information from children under the age of thirteen, nor is our website designed to provide any service to children under the age of thirteen. If you are under thirteen, please do not give us any personal information. If you have reason to believe that a child has provided personal information to us, please contact us and we will attempt to remove that information from our databases.
Use of Information
Non-personally identifiable information is used to help us improve our website by enabling us to discover and address the needs of our website visitors. This includes making our website accessible to the various web browsers and operating systems used to access our website.
By supplying your contact information when registering for one of our courses, you authorize Saving Chicago CPR and its agents to contact you (using the information you provide to us) about Saving Chicago CPR or its agent’s products and services, including product releases and updates, seminars, events, surveys, trainings, and special offers. You can opt-out of future communications from Saving Chicago CPR by sending an email to firstname.lastname@example.org or calling 1-773-969-6846.